1. Who we are
Webmedic is an independent accessibility audit and fix service operated by Ahmed Elshorbgy, based in Vilnius, Lithuania.
Website: https://webmedic.eu
Contact us: Contact Webmedic
2. Services
Webmedic provides services related to website accessibility, including:
- Accessibility audits.
- Accessibility issue reports.
- Developer-ready fix plans.
- Implementation support for selected accessibility fixes.
- Before/after verification summaries.
The exact service, scope, pages, deliverables, price, and timeline should be agreed before the work starts.
3. Audit scope
Accessibility audits are usually limited to the pages, flows, or components agreed with the client. Unless agreed otherwise, an audit does not include every page, every user flow, every browser, every assistive technology, or every possible future website change.
Audit findings may include automated testing results, manual review, screenshots, issue descriptions, severity notes, and recommendations.
4. No guarantee of full compliance
Webmedic aims to help improve accessibility and reduce accessibility issues. However, no service can guarantee that a website will be fully compliant with every accessibility law, standard, browser, assistive technology, or future requirement.
Accessibility depends on many factors, including website code, content, third-party plugins, design changes, CMS updates, browser behaviour, and how users interact with the website.
5. Client responsibilities
The client is responsible for providing accurate information needed to complete the agreed work. This may include website URLs, test access, technical context, CMS access, staging access, or developer contact details where needed.
The client is also responsible for reviewing deliverables, testing changes in their own environment, and deciding whether to publish changes to a live website.
6. Website access and safety
If access to a website, CMS, repository, hosting environment, or staging environment is required, the client should provide the minimum access needed for the agreed work.
Where possible, work should be done on a staging or test environment before changes are published to production.
Webmedic is not responsible for issues caused by incorrect access, missing backups, third-party changes, hosting problems, plugin conflicts, or changes made by others.
7. Backups
Before implementation work starts, the client should ensure that a recent backup of the website, database, and relevant files is available.
For websites managed by the client or a third party, backup responsibility remains with the client unless agreed otherwise in writing.
8. Third-party tools and services
Webmedic may use third-party tools, browsers, testing tools, hosting providers, email providers, payment providers, or accessibility testing services to provide the service.
Webmedic is not responsible for the availability, accuracy, pricing, or behaviour of third-party tools or services.
9. Payments
Prices, payment terms, and deliverables should be agreed before work starts. Depending on the project, payment may be requested before work begins, in milestones, or after delivery.
If a client requests extra work outside the agreed scope, this may require a separate quote or additional payment.
10. Refunds and cancellations
Refunds and cancellations depend on the agreed project scope, the work already completed, and the reason for cancellation.
If work has already started, a partial or full refund may not be available for the completed part of the service.
11. Reports and recommendations
Reports and recommendations are based on the information available at the time of review. A website may change after the audit, and new issues may appear later.
The client should treat audit reports and fix plans as professional recommendations, not as a legal certification or permanent guarantee of compliance.
12. Limitation of liability
Webmedic is not liable for indirect losses, lost profits, business interruption, loss of data, reputational damage, or problems caused by third-party systems, plugins, hosting providers, tools, or changes made outside the agreed work.
Where liability cannot be excluded by law, liability will be limited as far as legally allowed.
13. Intellectual property
Unless agreed otherwise, the client keeps ownership of their website, content, branding, and existing materials.
Webmedic may retain ownership of general methods, templates, know-how, reusable code patterns, and internal processes used to provide the service.
14. Confidentiality
Webmedic will treat non-public client information as confidential and will not intentionally share it with unauthorised third parties.
This does not apply to information that is already public, independently developed, legally required to be disclosed, or needed to provide the agreed service through trusted service providers.
15. Changes to these terms
Webmedic may update these Terms of Service from time to time. The latest version will be published on this page.
16. Contact
If you have questions about these Terms of Service, contact:
Email: Contact Webmedic